GENERAL INFORMATION
This course will help you develop your leadership skills, such as communication, motivation, providing inspiration and guidance, and encouraging employees to rise to a higher level of productivity.
objective
- It is designed to help employees appreciate personal quality, create a culture of initiative, self-control and self-check, develop tools to strengthen self-esteem and hence performance as well as identify and seize personal development potential.
- It focuses on giving the candidates the necessary tools to win their own internal battle by being able to link the business values to the personal values thus prioritize their goals, needs and emotions in a workable and practical manner.
- It ensures faster and more accurate customer interaction, which will be supported by several role-plays to expose agents to common communication problems and their solutions. In order to keep their competitive advantage and maintain profitability, organizations need to create customer-focused environment at all levels to guarantee customer satisfaction at every interface.
- The organization’s leaders realize the fullest potential of human resources to yield greatest benefit for the individual and the organization.
modules
- Introduction to Organizational Behavior
- Diversity OB
- Emotions in the work place
- Perception and Attribution OB
- Motivation Theories and performance
- Teamwork and team performance
- Decision Making and Creativity
- Conflict and Negotiation
- Communication and Collaboration
- Organizational Culture and Innovation
- Social Leadership
- Employee Engagement
- Management
- Tools and Techniques
- Functions of management
- Organizational Change
- The role of human resources
- Strategic HRM
- Diversity and Multiculturalism
- Recruitment
- Selection
- Compensation and Benefits
- Retention and Motivation
- Training and Development
- Successful Employee Communication
- Managing Employee Performance
- Employee Assessment
- International HRM
- Intro to Change Management
- Organizational Change
- The Congruence Model of Change
- Structural, Political & Cultural Perspective
- Implementing Change
requirements
- Knowledge of English language
- Bachelor or 3 years of working experience in related field after High School
FAQ
You can enroll any time
Fully online
The total cost of the program is 1050€.
For lump sum payments we offer a 10% discount
how to apply
- Fill the enrollment form below
- Pay the one time or the first installment
- Scan and send at [email protected]
- the bank receipt
- school leaving certificate (or previous degree)
- ID or passport
- Within 3 working days you will receive your codes for our platform
related programmes
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Every year the European Union services recruit thousands of new